Shipping Policy

## Shipping Cost & Coverage

* **Shipping Cost:** FREE SHIPPING ON ALL ORDERS.

* **Shipping Coverage:** We currently ship only to the **Contiguous United States (the lower 48 states)**.

* **Exclusions:** We do **not** ship to Alaska (AK), Hawaii (HI), P.O. Boxes, military addresses (APO/FPO/DPO), or any U.S. territories.

## Shipping Timeline (Delivery Time = Handling Time + Transit Time)

We strive to process and ship your order as quickly as possible. All timelines are stated in **business days** (Monday to Friday, excluding holidays).

### 1. Handling Time (Processing)

This is the time it takes to verify your order, perform quality checks, and pack the items.

* **Standard Handling Time:** **1 to 3 business days.**

* Orders placed during peak season or holidays may require the full 3 business days for handling.

### 2. Transit Time (Shipping)

This is the time your package is in transit with the carrier (UPS, FedEx, etc.).

* **Estimated Transit Time:** **3 to 7 business days.**

**Total Estimated Delivery Time:** Customers can typically expect delivery within **4 to 10 business days** from the date of purchase.

## Order Tracking and Support

All orders are shipped via major carriers (UPS, FedEx, etc.). You will receive an **order confirmation email** followed by a separate **shipping confirmation email** containing your tracking information.

**If you miss the delivery or need support:**

1.  **Check Tracking Interface:** Use the provided tracking number to visit the official UPS or FedEx website for the most current status, location, and potential re-delivery options.

2.  **Contact Carrier:** If the status shows "attempted delivery" or "available for pickup," please contact the carrier directly or visit the indicated local pickup location.

3.  **Customer Service Support:** For any other questions regarding your tracking number or if you require further assistance, please contact our dedicated customer service team: **support@pickaway.co**.